This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website – www.lifedentalspa.ro (hereinafter the “Website”).

The purpose of the Website is to present and promote the dental services provided by the national network of Laser LIFE DENTAL SPA Dental Clinics and to contract with potential clients/patients interested in these dental services.

Additionally, through the website www.lifedentalspa.ro , INTEGRA MEDICAL SERVICES SA Company hires specialized personnel, to the extent of the positions available at its Dental Clinics, respectively provides support for the development and management of other Dental Clinics in the country, with top performers in the field.     

Please read these Terms and Conditions , Cookies Policy and Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and undertake to comply with them.

1. DESCRIPTION OF THE ACTIVITY

INTEGRA MEDICAL SERVICES SA

Our contact details are:

Headquarters address: 39 Martha Bibescu Street, Balotești, Ilfov County.

Email addresses: office@lifedentalspa.ro , dpo@lifedentalspa.ro

No. by phone: +40.768.073.310, 0318.282.274

2. TERMS
3. a) Seller / Company – INTEGRA MEDICAL SERVICES SA, acting through the national network of laser dental clinics Life Dental Spa, registered with CIF 24144100 and Trade Register number J23/6312/15.09.2022.
4. b) Buyer/Patient – can be any natural/legal person who has or obtains access to the CONTENT, through any means of communication made available by the Company (electronic, telephone, etc.) for the purpose of purchasing online dental services or dental subscriptions.
5. d) My Cart – icon in the upper right-hand corner of the main page of the site that allows the Buyer/Patient/User to add dental services or dental subscriptions that they wish to purchase at the LIFE DENTAL SPA Clinic at the time of addition or at a later time;
6. f) Website – the online store hosted at the web address lifedentalspa.ro ;
7. g) Order – an electronic document that acts as a form of communication between the Seller and the Buyer/Patient through which the latter transmits to the Seller, through the Site, his intention to purchase dental services or dental subscriptions;
8. h) Contract – represents the distance contract concluded between the Seller and the Buyer/Patient, without the simultaneous physical presence of the Seller and the Buyer/Patient.
9. i) Dental services – any medical services/subscriptions listed on the Site, including those mentioned in the Order, to be provided by the Seller to the Buyer/Patient as a result of the concluded Contract.
10. i) Campaign – the action of exhibiting for commercial purposes a finite number of medical services for a limited period of time established by the Seller.
11. j) Subscription – dental service offered at the Life Dental Spa Clinics, in which the Patient permanently benefits from discounts ranging between 5% and 10% on all laser services in these clinics, and has access to free consultations and treatment plans throughout the year.
12. k) Opinion/Comment – represents a personal evaluation of a Patient of the Life Dental Spa Clinic, written based on his/her interaction with the medical staff of this Clinic in the context of the purchased medical service. Each opinion/comment also contains the possibility to express the degree of satisfaction with the product through an evaluation in the form of a score from one star to five stars.
13. l) Commercial communications / Newsletter – represents any type of message sent (e-mail, telephone, mobile push, web push, etc.) containing general and thematic information, information regarding dental services purchased from the website, information regarding offers or promotional prices, information regarding medical services added to the My Cart section.

3. GENERAL CONDITIONS

3.1. By registering an Order on the Site (purchasing dental services or subscriptions to these services), the Buyer/Patient agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

3.2. The images of the dental medical services presented on the site are for informational purposes only. For more details about these medical services and other additional information, please contact us/make an appointment.

3.4. The selling prices of dental services and subscriptions are displayed on the website and are expressed in LEI and include VAT. The selling prices of dental services and subscriptions may change without prior notice to the Users. For any order placed and confirmed, the Buyer/Patient will always pay the prices existing on the website at the time of placing the order.

3.5. The placing of an order by the Buyer/Patient and its acceptance by the Seller is equivalent to the conclusion of a contract, according to the legislation in force. The notification received by the user, by E-mail, immediately after placing the order, has an informational role and does not represent confirmation of the order.

3.6. The Seller may refuse to honor an order or may cancel it unilaterally, if the Order was placed by a person who has displayed a hostile attitude, likely to harm the Seller. In any of these cases, the User/Buyer/Patient may contact the Seller, to be informed of the reasons that led to the application of the aforementioned measures.

3.7. All information on the website www.lifedentalspa.ro is the intellectual property of INTEGRA MEDICAL SERVICES SA in accordance with the Law on the Protection of Copyright (Law no. 8/1996). All content published on the site (text, product descriptions, images, logo, colors, slogan, symbols, web graphics, video clips, etc.) may be used only for the purpose of informing Users and Patients of Life Dental Spa Dental Clinics.

3.8. The photos displayed on the SITE, edited or processed by the Company cannot be taken or used without its consent;

3.9. The Company is not responsible for any color differences that may appear when viewed on various electronic devices (desktop/tablet/mobile) of Users/Patients.

3.10. Any action: project, event, campaign, contest, service, etc. carried out by the Company through the Website will be announced, promoted and detailed at the time of its implementation, either through a Regulation or through concise and clear provisions inserted within the announcement of the respective action or subsequently, at the appropriate time.

3.11. The Seller/Company assumes the right to change, modify or update at any time the content of the SITE www.lifedentalspa.ro , as well as the Terms and Conditions of Use, without prior notice.

3.12. It is strictly prohibited and punishable by law to copy, distribute, publish, transmit to other persons or incorporate the content into other materials outside the website www.lifedentalspa.ro , without the consent of the Company.

3.13. To report any problem, please contact us at the following email address: office@lifedentalspa.ro .

4. WEBSITE ACCESS

4.1. Access to the Site is made exclusively by accessing the public domain: www.lifedentalspa.ro .

4.2. By accessing and using www.lifedentalspa.ro , the User/Patient agrees to accept the Terms and Conditions presented on the SITE, the Privacy Policy and the Cookies Policy.

4.3. The User/Patient benefits from limited access, in personal interest (viewing, information, placing online orders) to the SITE www.lifedentalspa.ro and does not have the right to download, modify the SITE in part or in full, reproduce the SITE in part or in full, copy, sell/resell or exploit the SITE in any other manner, for commercial purposes or purposes that are contrary to the interests of the Company.

4.4. Communication with the Seller/Company/Medical Clinic can be achieved through direct interaction with him/her, including through online support (the Contact button at the bottom right of the main page) or by accessing the phone numbers and e-mail addresses of the Life Dental Spa Clinics mentioned in the "Contact" section of the Site.

4.5. All information used to describe the dental services offered on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4.6. The Company/Clinics Life Dental Spa does not knowingly collect information from minors under 18 years of age through the Website www.lifedentalspa.ro . Access and use of the website by minors represents the implicit consent of the legal guardian in the navigation of our website by the minor under their care. Also, if we discover that a minor has used our website without the approval of the legal representative, we will delete all personal data about him.

5. LINKS TO OTHER SITES

5.1. Users understand and accept that the Site may contain links or references to other Internet sites, including personal sites (blogs), the sites of product and/or service providers to which the advertising banners posted on the Site or advertising microsites are sent, but not limited to these, which are considered by the Site Administrator to be useful in connection with the Site Content, but which are not under its control or guidance.

5.2. The Site Administrator is absolved of any liability regarding the content or opinions expressed on all the aforementioned websites, as well as their correctness and accuracy, and Users understand and accept that these websites are not monitored, controlled or verified in any way by the Site Administrator.

5.3. The inclusion of a link or reference to other Internet sites does not imply their approval in any way by the Site Administrator.

5.4. When Users access these Internet sites, they do so at their own risk, knowing that the use of the services offered by these sites is subject to the conditions established by the administrators of these sites.

6. THE RECRUITMENT, SELECTION AND EVALUATION PROCESS OF TALENT CANDIDATES

6.1. If you would like to join the Life Dental Spa team, we invite you to contact us via the contact details or forms available on the Life Dental Spa Website.

6.2. We will process the data you provide us when expressing your intention to join the Life Dental Spa team and other additional information that we will request from you later, in order to analyze your real potential and motivation so that we can assess whether the information you have provided us corresponds to the employee profile we are looking for.

6.3. The CV you send us must not contain sensitive data regarding: racial or ethnic origin; political affinities; philosophical or religious beliefs; membership of a trade union or political party; history of criminal offences or proceedings and related sentences or fines; commission of any illegal or inappropriate behaviour and associated sanctions; or any national identification number of a person.

7. SUBJECT OF THE CONTRACT

7.1. The subject of the contract is the sale of dental services provided at the Life Dental Spa Clinics, ordered on the website by the Buyer/Patient. The contract is considered concluded upon acceptance by the Seller and the sending of a notification in this regard, for the purpose of setting up an appointment for a specialized medical consultation.

8. COMMAND

8.1. The Buyer/Patient can place Orders on the Site by adding the desired dental services provided at the Life Dental Spa Clinics (including dental subscriptions) to the Shopping Cart, and then completing the Order. Selecting and adding a dental service to the Shopping Cart, without completing the Order, does not entail the registration of an order.

8.2. By completing the Order, the Buyer/Patient agrees that all data provided by him/her, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

8.3. By completing the Order, the Buyer/Patient consents that the Seller/Life Dental Spa Clinic may contact him/her, by any means available/agreed to by the Seller, in any situation in which it is necessary to contact the Buyer/Patient.

8.4. For details or questions about your order, please contact us at the email address: office@lifedentalspa.ro or at the phone number: 0318.282.274, from Monday to Friday, during the hours: Monday – Friday, during the hours: 8:00 – 21:00 and Saturday, during the hours: 8:00-16:00.

8.5. Order Cancellation: In the following cases, the Seller may unilaterally cancel an Order, without the obligation for either party to subsequently claim damages from the other party:

• the data provided by the Buyer/Patient is incorrect or incomplete;
• the transaction is not accepted by the issuing bank of the Buyer/Patient's card, in the case of online payment
• the transaction is not validated by the card processor approved by the Seller, in the case of online payment;
• the Customer's activity on the SITE may cause damage of any kind to the Seller;
• in the event of other objective reasons.

8.6. How to place an order: You can search the site for the desired dental services / dental subscriptions using the "Prices" section and browsing through the categories and subcategories of this section.

• To place an online order, you will need to select the medical services, view the description and additional information related to them, select the desired options (monthly or annual) and their number (using the up and down arrows) and add them to the Cart by pressing the "ADD TO CART" button.
• To submit your order, the next step will be to enter MY CART by clicking on the "View Cart" button in the upper right. Here you will be able to see the complete list of all the medical services you have selected to purchase.
• You can change the quantity of each desired product (using the up and down arrows) or delete it from the products (by pressing X).
• To proceed to the next step you will need to press the "FINALIZE ORDER" button.

8.7. Order Completion: To register the order and issue the invoice for the desired dental services, you will need to enter your billing details.

• You must enter the following data: name, surname, company name (optional), billing address, city/town, county, phone number, email address.
• If you have a discount coupon, you can enter its code and click on the "Apply coupon" button.
• If you choose to pay by card, through the payment processor EuPlătesc.ro, immediately after placing the order you will be directed to a secure web page to enter your card details and make the payment.
• Check the box with the message "I have read and agree to the Privacy Policy and Terms and Conditions " - and click the "Place order" button.

 8.8. Order Confirmation: After sending your order to us, you will receive a confirmation email that we have received your order.

9. MEDICAL SERVICE PRICES, BILLING AND PAYMENTS

9.1. We reserve the right to change the prices of dental services without prior notice. The purchase price printed on the invoice will be the same as the one at the time of placing and confirming the order, representing the firm order.

9.2. The Company may also display on the SITE dental services that benefit from promotional prices during a certain period of time. Details about these promotional campaigns will be made public by displaying them on our Site in a separate section.

9.3. The prices displayed on the SITE, which are crossed out by a line, represent the old price of a medical service that is in a promotional campaign and currently benefits from a lower promotional price.

9.4. Invoicing of medical services provided and purchased is done exclusively in RON.

9.5. Tax invoices can be issued to a natural or legal person. To issue an invoice to a legal person, please fill in all company details in the Billing Details section when placing the order.

9.6. Payment for ordered medical services can be made online with any Visa or MasterCard card (payment through the EuPlatesc.ro payment processor), the transaction commission will be 0%.

• Immediately after placing your order, you will be directed to a secure web page to enter your card details and make the payment. Card data will be processed exclusively on the payment provider's servers, which offers a fast, solid and secure transaction solution through SSL Security certificates. For more details about the payment platform, please access its website and related policies.
• The Seller does not assume liability for other additional costs incurred by the Buyer/Patient following bank card transactions (example: currency conversion fee if the card issuing currency is different from RON, other fees depending on the policy of each bank, etc.), the Buyer/Patient being solely responsible.
• If the online payment with a bank card occurred by mistake, the transaction can only be canceled by phone, by contacting a representative of the Company/Medical Clinic, and the amount can be returned within a maximum of 30 days from the completion of the order cancellation procedure.

10. USER OPINIONS

10.1. All Users/Patients/Buyers who access the site can express their opinion on the dental services they have received at the Life Dental Spa Clinics.

10.2. The information/comments submitted by them, positive or negative, will refer strictly to the dental services they have benefited from and will be published on the site after prior approval by the representatives of our Company.

10.3. Thus, each User/Patient/Buyer who wishes to express their opinion about the contracted dental services will have to comply with the following:

– use appropriate language that does not offend and does not use terms that may offend or affect other Users/Patients/Buyers;

– not to publish on the site comments with illegal, obscene, threatening, defamatory content, that infringe intellectual property rights or contain viruses, texts that represent certain forms of mass advertising or any other form of spam;

– not to include information or details about other Sites that carry out the same medical commercial activity, or to mention comparative prices for products on the Site.

10.4. By entering information/comments on the SITE, Users/Patients/Buyers grant the Seller/Company the non-exclusive, unlimited, free and retransmissible right to use, reproduce, modify, adapt, publish, as well as the right to further distribute this data in the explicit or implicit marketing interest of our Company.

10.5. In addition to the opinion about a contracted dental service, the User/Patient/Buyer will be able to make an evaluation, adding a relevant Rating for that product. These individual Ratings will influence the overall Rating of the product expressed by the 5 stars that appear after the description of the experience he had in the interaction with the Life Dental Spa Clinic.

11. PRIVACY

11.1. INTEGRA MEDICAL SERVICES SA (through the network of Dental Clinics Life Dental Spa) is the Personal Data Controller and will maintain the confidentiality of the data you provide: name, surname, E-mail, telephone number, etc., as applicable. At the same time, the Seller will ensure the security of the data provided and will take technical and organizational measures for their efficient management, strictly for the purposes stated in this contract.

11.2. The data is processed for the following purposes:

– Order registration and confirmation;

– Issuing the invoice and verifying payment;

11.3. To learn more about the details related to the processing of personal data, as well as the rights you have, please consult the Privacy Policy and the Cookies Policy .

12. LIABILITY

12.1. By using the Content and/or placing Orders, the User/Patient/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creation of the Account and/or use of the content and/or on the date of placing the Order.

12.2. The Seller reserves the right to update and amend the Terms and Conditions of the Site from time to time to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The Document is binding on Users/Patients/Buyers from the moment of its posting on the Site. In the event of any such change, we will post the amended version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

12.3. Buyers/Patients assume full responsibility in the event of disclosure of personal data to third parties, our Company cannot be held responsible in the event that a Patient/Buyer is harmed in any way by a third party who claims to be a representative of the Seller or to represent its interests.

12.4. The following actions on the website, its content or on the Life Dental Spa Company/Clinic will be considered attempted fraud or fraud:

• altering or modifying the content of the SITE or any correspondence sent by any means of communication by the Company to the User/Patient/Buyer;
• affecting the performance of the server on which the SITE www.lifedentalspa.ro runs;
• In any of the above situations, the Company reserves the right to contact the competent authorities. Fraud and attempted fraud are punishable under the criminal law in force, and the injured parties may seek compensation for moral or pecuniary damages in court, as the case may be.
• Also, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institutions, partner banking units, the Seller has the obligation, and the Patient/Buyer gives his/her consent, regarding the communication of personal data.

13. disputes

13.1. This contract is subject to Romanian law. Any disputes arising between the Seller and the Patients/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the courts provided for by civil legislation.

14. CONTACT

14.1. For any details or questions about Life Dental Spa Dental Clinics, medical services, contracted orders or appointments for consultations, please contact us at the E-mail address: office@lifedentalspa.ro or at the phone number: 0318.282.274, from Monday to Friday, between the hours: 8:00 - 21:00 and Saturday, between the hours: 8:00-16:00

Last update: 17.04.2025